Shipping policy

1.What happens if my package is lost in transit?

If a package is shown as delivered but not received, please contact the carrier and then notify us. 

If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order. 

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again. 

If you find that your shipping address is incorrect, or that it has changed since you've last placed your order, please notify us with the order number and address. 

2.Can ship to my country ?

Yes - we ship international! However, please note the following:

• You will need to ensure that the item can be lawfully imported to your country. 
• Your package may be subject to additional fees such as custom and import fees. 
• Your shipment will take longer to deliver as international shipments may be subject to customs clearance procedures. In rare cases, it may take 6-8

3.When will ship my order

If an item is in stock, your order will be processed within 5-15 business days.

If an item is a pre-order, the pre-order will not ship until it's in stock. If you order multiple pre-orders with the same release date, the order will not be shipped until all items are in stock

Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.